Privacy Policy

Privacy Policy

This Privacy Policy explains how Cleaners House Ltd. collects, uses, stores, and protects personal data. It applies to all customers and service users within our cleaning company service area. We are committed to handling personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Data We Collect

Cleaners House Ltd. may collect and process personal data necessary to provide cleaning services effectively. This includes information provided directly by customers during enquiries, bookings, and service delivery.

The types of data we may collect include name, address, details about the property or service location, and information relevant to the requested service. We may also collect communication records and service history to ensure consistency and quality in our work.

We do not collect more data than is necessary and aim to keep all information relevant to the services provided.

2. How We Use Personal Data

Personal data is used to manage bookings, deliver cleaning services, and communicate with customers regarding appointments or service updates. This includes confirming bookings, providing quotations, and ensuring that services are carried out according to the agreed requirements.

We may also use personal data to improve our services, maintain internal records, and ensure compliance with legal and regulatory obligations. Data is processed in a way that is fair, transparent, and limited to specific purposes.

3. Lawful Basis for Processing

Cleaners House Ltd. processes personal data on lawful grounds as required by UK data protection laws. The primary lawful bases for processing include the performance of a contract, where data is required to provide the requested cleaning service, and legitimate interests, where processing is necessary to operate and improve our business.

In certain cases, we may process data to comply with legal obligations, such as maintaining records for tax or regulatory purposes. Where consent is required, it will be obtained clearly and can be withdrawn at any time.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. This includes maintaining records for completed services, resolving any issues, and complying with legal requirements.

Retention periods may vary depending on the type of data and the nature of the service provided. Once data is no longer required, it is securely deleted or anonymised in accordance with our data management procedures.

5. Data Sharing and Processors

Cleaners House Ltd. does not sell or share personal data for marketing purposes. However, we may share information with trusted third-party service providers where necessary to support our operations.

These may include payment processors, administrative service providers, and other contractors who assist in delivering our services. All third-party processors are required to handle data securely and in compliance with applicable data protection laws.

We ensure that any data shared is limited to what is necessary and that appropriate safeguards are in place to protect it.

6. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. This includes secure storage systems, controlled access to information, and regular review of our data protection practices.

While we take reasonable steps to protect data, no system can be completely secure. We continually assess and improve our processes to maintain a high standard of data protection.

7. Your Rights

Under UK data protection law, individuals have specific rights regarding their personal data. These rights include the right to access personal data, request correction of inaccurate information, and request deletion of data where appropriate.

You also have the right to restrict or object to certain types of processing and the right to data portability where applicable. Requests relating to personal data will be handled in accordance with legal requirements and within appropriate timeframes.

Where consent has been given for data processing, it can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

8. Cookies and Website Data

If our website is used to make enquiries or bookings, certain technical data may be collected automatically, such as basic usage information. This helps us understand how the website is used and improve its functionality.

Any such data collection is carried out in line with applicable privacy regulations and is limited to what is necessary for operational purposes.

9. International Data Transfers

Cleaners House Ltd. primarily processes data within the United Kingdom. If any data is transferred outside the UK, appropriate safeguards will be in place to ensure that the data remains protected in accordance with UK data protection standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will apply to future data processing activities.

We encourage customers to review this policy periodically to stay informed about how their data is handled.

11. Compliance and Responsibility

Cleaners House Ltd. is committed to maintaining compliance with data protection laws and ensuring that personal data is handled responsibly. Our approach focuses on transparency, accountability, and the protection of customer information.

This Privacy Policy applies to all Cleaners House Ltd. customers within our service area and outlines how we manage and protect personal data as part of our cleaning services.