Accessibility Statement

Cleaners House Accessibility Statement

Cleaners House is committed to providing a digital experience that is accessible and inclusive for the widest possible range of visitors, including people with disabilities. This Accessibility Statement explains the standards we aim to meet, the steps we are taking to improve accessibility across the Cleaners House area of our website, and how you can contact us about accessibility-related issues or requests.

Our Commitment to Accessibility

Our goal is for the Cleaners House website and associated online services to be usable by everyone. We work to ensure that visitors can perceive, understand, navigate, and interact with our content, regardless of their individual abilities or the technologies they use. Accessibility is an ongoing effort, and we continue to review and enhance our digital environment to better support users with diverse needs.

Standards and Guidelines

The Cleaners House area of our website aims to meet the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines are widely recognised as the international standard for web accessibility and focus on four key principles: content should be perceivable, operable, understandable, and robust. By aligning our site with WCAG 2.1 AA, we strive to provide a consistent and reliable experience for users who rely on assistive technologies.

Support for Screen Readers

The Cleaners House website is being designed and reviewed to work effectively with screen readers and other assistive technologies. We seek to use clear and descriptive page titles, headings, labels, and alternative text for meaningful images, so that users can understand the structure and purpose of each page. Where appropriate, we provide descriptive names for controls and form fields, and we avoid using images of text when text can be used instead. Our aim is to support a logical reading order and clear focus states to assist users who rely on auditory or tactile feedback.

Keyboard Navigation

We recognise that many visitors navigate the Cleaners House site using only a keyboard or a keyboard-like device. To support this, we aim to ensure that all interactive elements can be accessed and used without requiring a mouse. This includes navigation menus, controls, forms, and dialogue elements. We work to provide a visible focus indicator so that users can easily see which element is currently selected, and we strive to maintain a logical tab order that follows the visual layout and reading flow of the page.

Visual Design and Readability

To improve readability and comfort, we seek to use sufficient colour contrast between text and background, clear typography, and consistent layouts throughout the Cleaners House area of the site. Where possible, we avoid relying solely on colour to convey meaning and provide additional indicators such as text labels or patterns. Our pages are intended to be usable when text is resized, and we aim to support a range of device sizes and orientations so that users can access content in the way that suits them best.

Ongoing Improvements

Accessibility is not a one-time project but an ongoing process. We regularly review pages within the Cleaners House area, prioritising key content and tools that are most frequently used by our visitors. As standards evolve and new technologies become available, we will continue to refine our approach, fix identified issues, and enhance the overall user experience. Feedback from users plays an important role in guiding these improvements.

Contact for Accessibility Requests

If you experience any difficulty using the Cleaners House website or encounter content that you believe is not fully accessible, we encourage you to contact us so we can assist you and address the issue. When contacting us about an accessibility concern, please describe the problem you encountered, the page or feature you were using, and any assistive technologies or browsers involved, if you wish to share that information. We will review your request and work to provide an accessible alternative or a timely solution wherever possible.

Your feedback helps us to improve the accessibility and usability of the Cleaners House area for all visitors. We appreciate the time you take to share your experiences and suggestions, and we are committed to making continuous progress towards a more accessible digital environment.